A Week in Business

A Week in Business

New Outlets Tenant

City Factory Outlets and the Cordish Company announced the leasing of a
2,870-square-foot store to Book Warehouse. A
national leader among discount booksellers, Book Warehouse
is now open.

Drawing from an inventory
provided by the largest wholesale distributor of promotional, closeout,
remainder and bargain-priced books in the United States, Book Warehouse is well
placed to provide a wide range of books for the community.

“Book Warehouse offers
books at 50 to 80 percent off the publisher’s price,” said Brian Miller,
director of store operations for Book Warehouse.

The bookstore is
committed to building a strong partnership with the community, Miller says.

"The bookstore also
will support education by offering special discounts to teachers and
librarians, and we’re available to set up at book-fairs,” he said.

Planned In OC

Economic Development Committee, the Ocean City Hotel-Motel-Restaurant
Association (OCHMRA), the Greater Ocean City Chamber of Commerce and the
University of Maryland Eastern Shore Hospitality Training Institute are
presenting a series of workshops on Tuesday, June 8.

With so many
destinations competing for vacationers’ discretionary income, it is crucial
that Ocean City businesses deliver the best guest service possible. Therefore,
these workshops have been designed to “train the trainer” and are specifically
developed for owners, managers and supervisors.

The three workshops
featured are:

— Customer Service
Workshop: Attend this fun and enlightening program to learn how to
personally develop strong ties and relationships to your valuable customers.
Janie Wiltshire started as a desk clerk and worked her way into the role of
general manager. Her power-packed
presentation will prepare you for the summer all fired up. Get ready to
deliver service and create guests for life. Seminar will be held from
9:15-10:30 a.m.

— Leadership Program: This program
will enlighten you to what is really going on at your property today. Listen as
a former desk clerk shares her story of what a manager can do today to make the
team really perform. Wake up and smell the leadership coffee. Your role is
strong – hear how to make it even stronger at this workshop, which will be held
from 10:45 a.m.-noon.

— Sales Program: Janie
Wiltshire will deliver a message that you need to hear now. Now is your chance
to get fired up before you get fired. It’s time for you to step up to the sales
opportunities that your competitors are already taking advantage of. Learn the
five things you can do at your property that will help you increase business
immediately. Stop whining and attend this workshop so you’ll see amazing
results for the balance of 2010. Workshop scheduled for 2-3:30 p.m.

“Service is the ultimate
amenity,” OCHMRA Executive Director Susan Jones said. “It is so important that
we have a welcoming attitude. Employees will follow their leaders’ style, so it
is imperative that the emphasis on service starts from the top.”

The workshops will be
held in the Roland E. Powell Convention Center and will be free of charge for
members of the OCHMRA and Chamber of Commerce. To register call 410.289.6733 or
email [email protected].

UMES Receives Donation

University of Maryland Eastern Shore’s capital campaign recently received a
$30,000 donation from Walgreens, the nation’s largest drugstore chain with
7,507 locations.

The gift comes as the
university prepares for the inaugural class of the School of Pharmacy and
Health Professions’ unique three-year Doctor of Pharmacy Program (Pharm.D.
Program), commencing in the fall of 2010. With an initial enrollment of 60
students, the program is expected to grow to 180 students by the third year of
the program.

 “This new program presents a tremendous opportunity
to invest in the education of the nation’s future pharmacists, particularly on
the Eastern Shore of Maryland and Delaware,” said Walgreens Delaware South
Pharmacy Supervisor Don Holst. “More and more, pharmacists are playing a vital
role as a health and wellness resource in the communities they serve.”

The company’s donation
funds a break out room in the newly renovated Somerset Hall, which will house
the Pharm.D. Program. Students will use the Walgreens Room to work on small
group activities.

 “Walgreens has demonstrated a commitment to
pharmacy education across the country and we are very appreciative of its
support of our new pharmacy program,” said Dr. Nicholas Blanchard, dean, School
of Pharmacy and Health Professions, UMES. “The gift represents a reciprocal
relationship; employees of Walgreens are interested in furthering their
education at UMES, while UMES pharmacy students will be placed among 15
Walgreens sites for internship experiences.”

UMES is in the midst of
a seven-year, $14 million campaign with a priority to raise private gifts for
endowed student scholarships. Thus far, the university has raised more than $11